Beyond Traditional Patient Surveys: Measuring Equity for Health Systems Change Webinar

We partnered with SUNY Downstate Health Sciences University and One Brooklyn Health System (OBHS) to develop the Brooklyn Health Equity Index (BKHI), tailored to the needs and experiences of residents of Central and Northeast Brooklyn. This index goes beyond traditional patient experience surveys to uncover experiences with discrimination in the healthcare setting, provider empathy, cultural humility, structural racism, and more. OBHS is currently exploring how to integrate the index into its routine patient experience evaluations to guide equity-focused quality improvement efforts.

On April 4th, Dr. Tenya Blackwell, our Director of Community Engagement and Research, participated in a webinar about the community-engaged process to create these novel, equity-focused measures and experiences piloting the patient survey in a large safety-net hospital. Speakers also included: Dr. Aimee Afable, Associate Dean for Community Engagement, SUNY Downstate School of Public Health and Dr. Gwendolyn Lewis, Chief Nursing Officer and Senior Vice President, Patient Care Services, Interfaith Medical Center, OBHS. Please watch the webinar and share! https://www.youtube.com/watch?v=3wvh9Uw3Hsc